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Process Administrator-IT Vendor Management in Mississauga at Symcor Inc.

Date Posted: 1/11/2019

Job Snapshot

Job Description

Position Type: Full Time

Department: Information Technology - Procurement & Contract Services

Work Location: 1 Robert Speck Parkway, Mississauga,ON

Work Hours: Days

Job Level: IT 125

Travel: No

Posting Expires: 2019/01/14

Come and join our team, but first, let us tell you why we love working here!

  • We’re 100% Canadian, 11 locations across the Country
  • Our long-standing success in providing outsourcing services to Canada's major chartered banks has provided the foundation for expansion into servicing major companies in the retail and telecommunications sector.
  • Want to hear something impressive? We’ve been recognized as one of Canada’s Greenest Employers, 7 years in a row!
  • We get to work on some pretty cool stuff that drives professional development
  • We’re part of a winning, high-performance team
  • We get to make a difference.  Everyone gets one paid volunteer day per year 

The opportunity:

This role is integral to the success of ITVM function requiring sourcing knowledge and competence coupled with excellent communication skills and assertiveness since the successful candidate is expected to interact with middle management and senior leaders.

You will be responsible for governance, audits, reporting, coordination, and management of agreements, Statement of Work (SOW)and MSA related to all IT vendors. Provide support for all procurement and vendor management activities.

 What you will do:

  • Responsible for reporting on all professional services engagements within IT in line with established MSA’s and Contracts with vendors. Any and all reporting templates and cadence to be created and maintained by this incumbent
  • Support operational groups within IT with procurement activities and completing initial formalities to support procurement of hardware and software in line with corporate procurement framework and processes
  • Assist in the development of processes and related cadence by which vendors are evaluated and selected in accordance with company guidelines and best practice
  • Point of contact for support in case of disputes and escalation of the same
  • Support internal vendor management team and its strategic direction
  • Accountable for following all policy changes and for compliance with policies for business execution
  • Regularly collaborates with internal teams on potential program improvements

SOW management

  • Proactively supports execution of SOW through its life cycles such that all parties involved in the SOW are held accountable to deliverables within the SOW
  • Provide logistical support in relation to operationalization of a SOW
  • Maintaining Contracts repository and associated key metrics to ensure objectives are being met
  • Manage contractual obligations to influence the right supplier behavior to support ITS and business goals
  • Collaboratively work with IT and Finance to ensure services are being budgeted for and deviations are being reported through proper escalation channels 
  • In case of deviation from agreed upon terms and conditions (T&C’s), support corrective actions to bring agreements back in line with business expectations and targeted results
  • Supports business stakeholders in achieving their objectives as outlined in the SOW or PS Agreements


  • Report on the delivery and cost parameters for all SOW’s and Professional services engagements
  • Responsible for reporting on key metrics and vendor deliverables with ultimate intent to support vendors auditing Symcor and internal audits as conducted by Enterprise Procurement Team and Internal Audit
  • Create and maintain vendor score card updates and maintenance
  • Support Infrastructure team monthly invoicing reconciliation and resolve issues to ensure optimal vendor/supplier spend
  • Ensures all reporting is in line with vendor corporate parameters and IT Strategic policies and procedures
  • Accountable for reporting on SLA and metrics scorecard including quality measurements pertaining to the agreements
  • Supports creation and delivery of department management reports

 Vendor Management

  • Supports new vendor assessment process
  • Create Contracts to ensure new and renewal contracts are completed on time
  • Participates in the review of open issues within ticket system to identify trends and make recommendations for future enhancements of vendor releases
  • Provides performance data and periodic feedback to business partners to ensure quality
  • Provides input for ongoing process improvement to deliver increasing operational efficiency in all business partner processes
  • Evaluates internal and external Service Level Agreements to identify areas of improvement
  • Oversees the accuracy and timeliness of all business partners reporting. Ensures that reporting meets requirements
  • Creates successful relationships with vendor contacts at all levels of the organization

What you need to have to succeed:

  • College Diploma/University Degree in Vendor Management, Procurement, Business or related field and/or equivalent work experience
  • Minimum 2 years Vendor Management/Procurement/Contracts Management experience 
  • Minimum 1- 2 years of IT experience in any of the following areas of Service Support, Network, Security
  • Project Management PMI certification or Sigma designation is desired
  • Ability to work in a high activity/fast paced environment while managing associated stress
  • Demonstrated understanding of vendor management concepts and implementation techniques specifically, vendor performance monitoring
  • Excellent communication skills (verbal and written)
  • Strong organization and time management skills
  • Must be proficient in Microsoft Office Suite (Excel,PowerPoint,Visio,etc.)
  • Position may require minimal travel to Symcor sites across Canada

What’s in it for you:

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact 
  • Work in a dynamic, collaborative, progressive, and high-performing team 
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Work-Life Balance